Terms and Conditions
Last Updated: October 4, 2026
Welcome to Four Star General Cleaning Service, accessible at https://4starcleaning.com.
Please read these Terms and Conditions (“Terms”) carefully before using our website or requesting our commercial cleaning services. These Terms apply to all visitors, users, customers, and others who access or use our website (the “Service”). By accessing or using our website, requesting a quote, or engaging Four Star General Cleaning Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Acknowledgment
These Terms govern your use of the Service and form a legally binding agreement between you and Four Star General Cleaning Service (“Four Star,” “we,” “our,” or “us”).
Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
You represent that you are at least eighteen (18) years of age and are authorized to act on behalf of the business requesting our services.
2. Changes to the Terms
We reserve the right to modify these Terms at any time without prior notice. Any revisions become effective immediately upon posting on this website.
Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
3. Commercial Cleaning Services
Four Star General Cleaning Service provides recurring commercial cleaning and janitorial services throughout New York City.
Our services include, but are not limited to:
- Computer Firms
- Corporate Offices
- Spas and Wellness Centers
- Warehouses/Factories
- Carpet cleaning
- Floor stripping and sealing
- High dusting
- Green cleaning
- Customized janitorial programs
Service availability, pricing, cleaning schedules, and service frequency are subject to an on-site walkthrough and evaluation. Following your initial quote, we will schedule a walkthrough to assess the facility, determine the staffing required, and discuss your cleaning priorities, expectations, and budget. Based on this information, we will prepare a customized service plan and final quote tailored to your facility’s needs.
Unless otherwise agreed in writing, Four Star General Cleaning Service specializes in recurring commercial cleaning services and generally requires a minimum weekly cleaning schedule.
4. Quotes and Estimates
All quotes are provided free of charge.
Pricing is based on the information provided during the quoting process, including the size, condition, occupancy, and cleaning requirements of your facility.
If site conditions differ materially from those originally disclosed, we reserve the right to revise our pricing or scope of work before services begin.
From time to time, Four Star General Cleaning Service may offer promotional pricing or discounts. Each promotion is subject to its own terms, eligibility requirements, and expiration date. Once you qualify for a promotional offer, we will honor that offer according to its stated terms. We reserve the right to modify or discontinue future promotions at any time.
5. Customer Responsibilities
Customers are responsible for providing a safe and accessible work environment for our cleaning staff.
You agree to:
- Provide access to the premises during scheduled service times.
- Supply accurate keys, access cards, alarm codes, or building credentials.
- Ensure utilities such as electricity and water are available.
- Notify us of any hazardous materials, chemical spills, biohazards, mold, asbestos, pest infestations, or unsafe working conditions.
- Customers are responsible for securing confidential records, sensitive documents, and any restricted-access areas that require special authorization.
We reserve the right to postpone or refuse service where conditions present a health or safety risk to our employees.
6. Services Not Included
Unless specifically included within a written proposal or service agreement, our services do not include:
- Hazardous waste removal
- Biohazard or crime scene cleanup
- Mold remediation
- Asbestos removal
- Pest extermination
- Fire or flood restoration
- Hoarding cleanup
Requests for specialty cleaning services may require separate quotations.
7. Scheduling and Cancellations
Cleaning schedules may be arranged on a daily, weekly, bi-weekly, monthly, or customized recurring basis.
While we make every effort to maintain scheduled appointments, services may be delayed or rescheduled due to severe weather, emergencies, staffing shortages, building access issues, utility interruptions, or other circumstances beyond our reasonable control.
Customers should provide reasonable notice for cancellations or schedule changes. Missed appointments caused by inaccessible premises may be subject to additional charges. When a scheduled cleaning falls on a recognized federal holiday, Four Star General Cleaning Service will notify affected customers in advance of any schedule changes and work with them to arrange an alternate cleaning date whenever possible.
8. Satisfaction Guarantee
Customer satisfaction is important to us.
If you believe a scheduled cleaning was not completed according to the agreed scope of work, please notify us within twenty-four (24) hours.
After reviewing the concern, we may return to correct verified deficiencies at no additional charge.
9. Property Damage
Claims relating to alleged property damage must be reported in writing within twenty-four (24) hours after discovery.
Our liability is limited to the repair or replacement of property where our negligence has been established.
We are not responsible for damage resulting from pre-existing conditions, normal wear and tear, defective materials, improperly installed fixtures, aging surfaces, or hidden structural defects.
10. No Guarantee of Specific Results
Although we strive to deliver exceptional cleaning services, certain stains, odors, discoloration, rust, scratches, or permanent surface damage may not be removable through standard cleaning methods.
Cleaning results may vary depending on the age, condition, and composition of the affected materials.
11. Employee Non-Solicitation
Our employees receive specialized training and represent a significant investment.
Customers agree not to directly or indirectly employ, solicit, or hire any employee of Four Star General Cleaning Service during the service relationship and for twelve (12) months following the completion or termination of services without our prior written consent.
Violation of this provision may result in the assessment of reasonable recruitment and training costs.
12. Intellectual Property
All content on this website, including text, photographs, graphics, logos, videos, designs, service descriptions, blog articles, and other materials, is the property of Four Star General Cleaning Service or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You may use this website for personal and business informational purposes only. You may not reproduce, modify, distribute, publish, or republish any content without our prior written permission.
13. Third-Party Websites
Our website may contain links to third-party websites, review platforms, or social media services for your convenience.
We do not control and are not responsible for the content, availability, privacy practices, or policies of any third-party websites. Your use of those websites is at your own risk.
14. Website Use
You agree not to:
- Access the website through automated software, bots, or web crawlers.
- Attempt to gain unauthorized access to our systems.
- Upload viruses, malware, or other harmful code.
- Interfere with the operation or security of the website.
- Use the website for unlawful purposes.
We reserve the right to suspend or terminate access for any user who violates these Terms.
15. Disclaimer of Warranties
This website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Four Star General Cleaning Service disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not guarantee that our website will always be secure, error-free, or free from viruses or other harmful components.
16. Limitation of Liability
To the fullest extent permitted by law, Four Star General Cleaning Service shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, loss of data, or loss of business opportunities arising from the use of our website or services.
Our total liability for any claim shall not exceed the amount paid by the customer for the specific services giving rise to the claim.
Certain jurisdictions may not permit the exclusion or limitation of certain damages. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.
17. Force Majeure
We shall not be liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including severe weather, natural disasters, labour disputes, government actions, utility failures, transportation disruptions, public health emergencies, or other events beyond our control.
18. Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
If a dispute arises, we encourage both parties to first attempt to resolve the matter informally. Any legal action relating to these Terms or our services shall be brought exclusively in the state or federal courts located in New York County, New York, and both parties consent to the jurisdiction of those courts.
19. Severability and Waiver
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to us.
20. Accessibility
Four Star General Cleaning Service is committed to providing an accessible website for all users. If you experience difficulty accessing any part of our website or require information in an alternative format, please contact us and we will make reasonable efforts to assist you.
21. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us.
Four Star General Cleaning Service
19 West 21st Street, Suite 601A
New York, NY 10010
Phone: (212) 741-9400
Website: https://4starcleaning.com
